Frequently Asked Questions

Everything you need to know about buying and selling ultra-luxury fashion.

How do you guarantee the authenticity of your items?

Every item goes through a rigorous multi-step authentication process by our team of brand experts. We offer a 100% authenticity guarantee or your money back.

What is your return policy for luxury goods?

We offer a 15-day return window for most items, provided the FASHIONPHILE security tag remains attached and the item is in its original purchase condition.

How long does it take to receive payment for items I sell?

Once your item is received and authenticated at our headquarters, payments are typically processed within 1-3 business days via direct deposit, wire transfer, or check.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.

What are the different item condition rankings?

We rank items from 'New' to 'Fair.' Each listing includes detailed descriptions and high-resolution photos highlighting any signs of wear to ensure complete transparency.

Does FASHIONPHILE offer a buy-back program?

Yes, our Refresh Program allows you to sell back your qualifying purchase for a predetermined buyout price within a specific timeframe, usually up to 1 year.